CMR Claim for drop wire
user96
Newbie

I have billed $290 for a drop wire and I'm looking for guidance on what others have done to resolve this.  The wire that was damaged is clearly just below the sod.  Any suggestions or input would be greatly appreciated.

Thanks

0 Likes
Re: CMR Claim for drop wire
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

0 Likes
Re: CMR Claim for drop wire
Verizon_Support
Customer Service Rep

Hello, 

Thank you for letting us look into this for you. If you ever need assistance in the future, please create a new thread  so that we can assist you. 
Thank you, 
Amanda_M 

0 Likes