Can't pay bill online or with mobile app, and can't talk to anybody live!

[starryskai]

I've been trying to pay my bill which is now past due and my mobile app is totally useless, doesn't work at all, and I can't access my account online. It tells me I'm signed in but then tells me that my username isn't available... wth??? Then I can't see or access anything, even though it still says I'm signed in. I can't believe that Verizon doesn't have 24/7 support... wish I knew that before leaving Comcast... it's very frustrating!! The only option left is over the phone which incurs a fee. Why should I have to pay you to make a payment? How about making the unpleasant things such as paying bills a little more customer centric so I don't feel like I should drop it all together and go back to Comcast?

Please help!

[LawrenceC]

Hi starryskai,

Sorry you are having difficulty paying your bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[erdropoff]

I have had the same issue for the last three month plus when I do log in it says I have a zero balance. I am going to start printing this page out. according to your own website i have no payment due. Your website and mobile app are complete junk!!!!!!!!!!!!!

[LawrenceC]

Hi erdropoff,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[michi_1116]

me too! can't seem to even find a phone number. I dont want to call the automated system beecause i shouldn't have to pay 3.50 because i can't pay my bill online. I already paid this last month and shouldn't have had to. please as i do not want to a disruption in my service. i've been trying a couple of times paying online. thank you

[ElizabethS]

Hello michi_1116

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[#7]

I am having the same problem.  I have been trying for 5 days to pay my bill! The my verizon website is broken, bill pay, services, nothing works!

[LawrenceC]

Hi driveraider,

Sorry you are having difficulty paying your bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.