Can't pay my bill on line

[dgd8264]

I upgraded from internet only to TV, internet and a forced home phone. Ever since the upgrade, My account says paid in full although I know I have a balance! I paid my bill by phone on several occasions since then along with a promise to have it repaired before the next billing cycle. Six billing cycles later, still not repaired!!!

Further, this is the worst service and web site I have ever encountered! Everything I try to connect to sends me to a customer forum! I don't care if someone else has the same problem, FIX MINE!!

Ridiculous, useless website!!!

[LawrenceC]

Hi dgd8264,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[MommaDukes1]

I've been trying to get into my account to pay my bill and have continually been denied.  Please help.

[ElizabethS]

Have you tried clearing your cache/cookies, and trying another browser?

[sebastian123]

I received an email that my December bill was available for viewing and payment. When I logged on I can only see my October bill(which has been paid as has the November bill). I cannot access my December bill and consequently used the pay by phone method which added an additional $3.50 to my cost. I posted this info two days ago and I have not heard from Verizon as was promised.