I have called countless times to support. First they say I don't have a login...ummm how did I log in then. It shows my name and lets me pay my bill but I dont' have a login...
In their records, the name is right the address is right etc.
On the website the name is right. The account number shown is nothing they have a record of. The customer number is nothing they have a record of. The location is right.
One month they can't help me without the right account number which is listed wrong. I got hung up on that month with them saying to call them back when I find the right account number.
Next they want to access my computer to see if that is the problem. Not because it happens on computers at other locations I tell them. They still want to remote in. Nope not having them on my pc.
Every month I call. Every month it is a difference excuse why I cannot see my bill. I am expected to pay it but not expected to know what I am paying.
This month it was 45 minutes on my cell phone (more money for verizonwireless). Switched to billing, tech support, billing then on hold where I get to start all over again.
NO ONE there knows why I can't see my bill. Today it was "Must be a problem with the website" FOR 9 MONTHS!!!
Does anyone apologize for my inconvienence? NO
Does anyone know wth is going on? NO
Does anyone want to tell me wth I am paying for? NO
Does anyone there know why I have this problem? NO
Does anyone want to send me a bill in the mail? NO
Does anyone there know wth they are doing????? from my perspective NO!!!!!!!
