Cannot see balance and can't upgrade service.
adeslauriers16

When I log in it says my account number has changed and there are no services, past bills, etc. I am also trying to upgrade service but it won't allow me to. Thanks

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Re: Cannot see balance and can't upgrade service.
ElizabethS
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Re: Cannot see balance and can't upgrade service.
adeslauriers16

Haven't received a message

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Re: Cannot see balance and can't upgrade service.
ElizabethS
Moderator Emeritus

It can take two business days.

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