Complaint

[Scerat]

I was moving on November 6, 2011 and I had a request to reinstall my service at the new resident. It is now November 15, 2011 and my service is still not on. I've called and set up 3 different installation dates, and every single time the technicians never showed. I'm really irate because I believed Verizon Fios was the best. I'm really reconsidering my decision of becoming a costumer and I hope no one else have to go through this similar situation.

[KH-OrnEsh1]

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.