Currently you do not have Voice Mail.
jmcclure2
Newbie

Has anyone solved an issue with not being able to access FIOS voice mail from the web and FIOS TV?  I can access voice mail from land line ok.  The error message I get on the web and FIOS TV is "Currently you do not have Voice Mail."

Opened a trouble ticket and was told it would be resolved by 1pm on August 26.  Its now August 28th and just called to check on why it is not fixed.  Just found out the initial agents report was incorrect (stating that I could access by web) and 30 minutes of troubleshooting my cable box (how could it possibly be the box if I cannot access via the web).

Any ideas?  Thanks.

0 Likes
Re: Currently you do not have Voice Mail.
jmcclure2
Newbie

This ticket was opened on August 24 and is still not resolved on September 7.  Has anyone asked for compensation on your bill for inconvenience, features not available, frustration, etc?

0 Likes
Re: Currently you do not have Voice Mail.
jmcclure2
Newbie
It is September 17 and I still cannot access my voice mail from the web or FIOS TV. I called billing and they are doubtful that I will receive any compensation since voice mail is a free service.

Anyone have a contact number for a director, VP, etc at Verizon who wants to hear from a real customer?

Ugh!
0 Likes
Re: Currently you do not have Voice Mail.
LawrenceC
Moderator Emeritus

Hi jmcclure,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

0 Likes
Re: Currently you do not have Voice Mail.
Verizon_Support
Customer Service Rep

Hello jmcclure,

Glad everything is working properly for you. If you ever need help with anything else please let us know in a new public thread.

Thank you,

-Jeramy

0 Likes