Customer service employee number policy

[AdrianV]

Hello all,

Like many I'm sure, I've had terrible experiences calling Verizon customer support over a number of issues.

Therefore I always ask for an employee number when I first start talking to a customer support representative so that when  a new saga begins, I can refer back to a specific person and the information they have provided.

About half the time the person I speak to instantly gives me their employee number and about half the time they refuse and tell me that they are not allowed to give it out.

What is the official Verizon policy on this? I cannot find a document on the Verizon customer support policy anywhere.

Thanks

[armond_in_nj1]

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@AdrianV wrote:

... I always ask for an employee number when I first start talking to a customer support representative ... About half the time the person I speak to instantly gives me their employee number and about half the time they refuse and tell me that they are not allowed to give it out ... What is the official Verizon policy on this? ...

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You're probably well aware that this venue is a peer-to-peer forum where volunteer users try to help other users.  If you need information on official Verizon policy, I'd suggest that you contact a Verizon official, either by email or phone.  While there is a great deal of information online, you're perhaps more likely to obtain helpful information that way.

[topdog]

Your conversations with Verizon representatives are documented.

[AdrianV]

yes but the problem is different Verizon employees give conflicting information on this

[armond_in_nj1]

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@AdrianV wrote:

yes but the problem is different Verizon employees give conflicting information on this

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To repeat, why do you continue to think that folks on this forum, who are merely users and don't work for Verizon, can answer questions about Verizon policy?  If you want an answer from Verizon, ask Verizon.

[AdrianV]

I have emailed {edited for privacy} about this but have not received a reply.{edited for privacy}

[silverado4x4]

Ummmm there are Verizon employees on this site incase you didnt know.