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Contributor
Berto
Posts: 8
Registered: ‎07-28-2012
0 Kudos

DIY Self install kit for fios tv

i have recently gotten fios internet and phone installed. i am thinking of getting fios tv also but i want to install it myself because i can not take time off work to have a tech install it. the ont is in my house and all i have to do is run a coax from the ont to a 4 way splitter to feed all the tvs in the house. i tried ordering both online and by phone but was told that the self install kit is not available to me. one customer service rep told me that since i am a new fios customer that i am not in the database yet. how long does it take for me to get on the database so i can get the stbs shipped to me?

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011
0 Kudos

Re: DIY Self install kit for fios tv

The self install can not be scheduled online. This has to be done with a phone agent setup as a "Central Office Connect". If you have not done this already, we would be glad to help. Please reply back if you need our assistance setting this up. 

 

 

 

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor
Berto
Posts: 8
Registered: ‎07-28-2012
0 Kudos

Re: DIY Self install kit for fios tv

Yes, what number do I call to get the self install kit? Because I am getting conflicting answers. Some agents tell me that there is no self install kit for fios tv and other agents tell me that since I am a new fios customer I haven't been put into your database for fios self install. Right now I have fios internet and phone only but plan on getting fios tv but due to my work schedule it is impossible to have a tech install fios tv. I already have the ont installed and I also have coax runs to all my rooms in place. Thanks in advance for any info.

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011
0 Kudos

Re: DIY Self install kit for fios tv

It's 1-800-VERIZON. If you didn't want to call then we could setup a call back with you. Please let us know.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor
Berto
Posts: 8
Registered: ‎07-28-2012
0 Kudos

Re: DIY Self install kit for fios tv

Anthony VZ, That is the number that I called where I get conflicting answers. (unless I am missing something) What is "Central Office Connect"?

Contributor
Berto
Posts: 8
Registered: ‎07-28-2012
0 Kudos

Re: DIY Self install kit for fios tv

[ Edited ]

Also is there a specific time that I can call or is there a specific person or department that I have to talk to to get te self install kit?

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011
0 Kudos

Re: DIY Self install kit for fios tv

We can help get this situated for you. I have posted your original message on our private support board so we can get more information from you. Please refer all correspondences there from here on out. Thanks!

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor
Berto
Posts: 8
Registered: ‎07-28-2012
0 Kudos

Re: DIY Self install kit for fios tv

ok Anthony, one more question. How do i get to the private support board? Can you send me a link?

Contributor
Berto
Posts: 8
Registered: ‎07-28-2012
0 Kudos

Re: DIY Self install kit for fios tv

never mind. i found the private board link. thanks for your help.

Contributor
Berto
Posts: 8
Registered: ‎07-28-2012
0 Kudos

Re: DIY Self install kit for fios tv

All information sent via private board.

 

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