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Damaged utility box
victorymgr
Newbie
‎02-23-2015 11:26 AM

Sevral utility boxes in our community have been damaged during the recent snow storms and heavy winds.  There are exposed wires and I would like to make Verizon aware of these issues so that they can come and repair the boxes as necessary.  Who can I contact?

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Re: Damaged utility box
LawrenceC
Moderator Emeritus
‎02-23-2015 12:07 PM

Hi victorymgr,

You can find information on reporting damaged equipment here:

http://www.verizon.com/support/residential/service_outage_information.htm?

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Re: Damaged utility box
Nicolebearsfast
Enthusiast - Level 1
‎02-03-2020 12:41 PM

I tried to call Verizon on 12/16/2019 to report a damaged Utility box on 12260 Sunrise Valley Dr Reston, VA but I was told that I was breaking up with an undue attitude from the woman I spoke with.  It is a safety hazard. Please get somebody to fix it. 

image

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Re: Damaged utility box
LawrenceC
Moderator Emeritus
‎02-03-2020 01:06 PM

Hi Nicolebearsfast,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: Damaged utility box
LawrenceC
Moderator Emeritus
‎02-03-2020 01:10 PM

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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