Disconnecting service

[moving2]

As I said in the rest of my post, I have tried calling and been hung up while on hold twice.  I have also looked at the email options and found that they seem to only provide service to answer specific questions that do not cover this issue. 

[topdog]

If I had such a problem, I would call the Public Service Commission in my area.  I believe the problem would be solved.

[jayn3333]

I am beyond stressed trying to move overseas

I have tried every method to contact Verizon about how to go about disconnecting service before our March 15 departure, however, the wait times, the running around, the sheer nonsense that goes with all this is wearing me down.

Can someone help me out, we have Verizon internet, TV & landline.  Unsure what needs to be returned, how and when, with the myriad of details to cover to get our lives out of here, it's horrible having to deal with Verizon, their website, automated service...very frustrating ... can anyone help?

[shanonp]

I just contacted Cust Serv to discuss what we will need to do for our upcoming move and was told that i will need to pay a fee of $110 b/c I will need to cancel my contract.  Are you kidding me???   Apparently we are moving to an area in PA that is not covered by Verizon AT ALL. We really wanted to keep our service and just paid $100 for a new FIOS box.  I don't understand why I would need to pay a fee for breaking my contract.  Verizion services are not provided in the area, therefore I am no longer able to keep the service.  I can understand if I moved to an area that offered Verizon and I decided to cancel and use a competitor, BUT THERE IS NO VERIZON SERVICE SO ALL THAT I CAN DO IS GO TO ANOTHER COMPETITOR.   What do i need to do to get some resolution to this?  I SHOULD NOT have to pay a fee because i'm moving to an area that is not covered by Verizon.

[KaLin]

shanonp,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Shanonp,

We have not heard back from you, if you have any other questions please post them.

Josh

[ltanner]

I had FIOS internet and cable for several years. I called in April 2014 to cancel the service (to be cancelled in May) when I moved into another household. I mailed all equipment back to Verizon. Verizon continues to ask that I pay $571 for unreturned equipment, of which I have a UPS tracking number. I've spent hours on the phone with them, both on hold and talking to humans. the pfolks on the phone just transfer me around to others, often hang up on me, and no one can provide a solution to a fairly simple problem. Today's latest update is that my ROC ticket (which I believe is some sort of Help Desk ticket the customer service person submits to find the quipment?) doesn't have a status.

Does anyone know how I can solve this? Do I go to the Better Business Bureau? Do I FedEx a letter directly to the CEO, asking for a solution? I'm at my wits end and just want this to be solved. I'm not sure how a company is allowed to operate like this in the United States.

[KaLin]

ltanner,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[No0rTa]

I will be moving out in begining of August. When do i need to contact Verizon to disconnect my services?

Can i specify the date i want the service to be disconnected?

and how can i know if i need to return anything to verizon?

[Verizon_Support]

Itanner,
Since we have yet to hear back from you, we have closed out your support case.  If you still require assistance, please feel free to post on your original thread. 

-Amanda_M