Dissatisfied FIOS customer for over 3 years: will switch if not resolved

[bosox3721]

I am reaching out publicly as much as possible to  ent my frustration:

I have been a verizon fios customer for ~ 3 years+  and did a new contract for 2 years back in December, 2012 at my new residence as a triple play customer.

Since December, 2012, I have been having problems with my WIFI router and Multi-room DVR. The WIFI speed was ridicuously slow (I bought 70/35mbs and was not getting 1/6 of that speed) and the internet would crash randomly. About 10% of the multi-room DVR recordings would

Finally in July of this year (2013) a technician vame out and replaced the router and the technician quoted to me: "Can't believe Verizon gave me an outdated router back in December". He saw the issues with the multi-room DVR but couldn't explain.

Now, my internet problems have gone away - finally but again, where was this 6 months ago? However, my multi-room DVR has the SAME Problem!

I paid $109.99 for triple play + $11.99 for 1 set top box + $19.99 for multi-room DVR. I refuse to continue to pay $19.99 for a multi-room DVR and demand other compensation for the 6 months lost on the bad internet service.

If not resolved in the next few days then I am going to be calling the competitors (i.e. Comcast) and make the switch.

{edited for privacy}

Doylestown PA

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

We have closed your private support case due to no response. Please feel free to make a new post anytime you need assistance.

- Jose_VZ