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Reply
Copper Contributor
davelanger
Posts: 38
Registered: ‎12-09-2011
Accepted Solution

Does the techs still install the battery backup if you are not getting phone?

It seems ilke the battery back up is just to let you make phone calls if there is a power outage.

If you are just getting phone and internet do they still install this

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011

Re: Does the techs still install the battery backup if you are not getting phone?

Yes. The way the system is designed its a requirement for power to flow to the Optical Network Terminal (ONT) box outside your house. Plus you never know, you may change your mind about the home phone service or maybe the next person who buys your house.

Anthony_VZ

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Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor
TwoTankAmin
Posts: 9
Registered: ‎12-21-2011

Re: Does the techs still install the battery backup if you are not getting phone?

We are a new triple pay customer. We have no need for the backup since we have our own UPS that bridges the 20 second gap without power before our whole house backup generator kicks in. The UPS is a battery backup which will power not only the PC, the screen and the router during a power loss, but can also power the Fios equipment.

 

I asked the technician working here what happens if the battery in their backup system failed. Specifically, if it failed while there was normal power and no "blackout". He said the system would still operate as long as there was power. So I will just disconnect the battery terminals. One can not remove the entire unit which houses the battery as it is what powers the big box now mounted on the outside of our house.

 

But I don't need to pay to keep two batteries charged. The one in the UPS powers other stuff while the one in the Verizon equipment does not.

Copper Contributor
davelanger
Posts: 38
Registered: ‎12-09-2011
0 Kudos

Re: Does the techs still install the battery backup if you are not getting phone?

Thanks

Contributor
BWilly
Posts: 2
Registered: ‎12-10-2011
0 Kudos

Re: Does the techs still install the battery backup if you are not getting phone?

 

If you remove the battery (even while still on AC power), the power to the ONT is lost...Correct? (that has been my experience)

 

I replaced the battery after a power outage, and within a few hours that battery had died as well.  Power was fine and I double checked the outlet that was supplying power to the BBU, and it was fine.

 

Is there any way to bypass the battery requirement?

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011

Re: Does the techs still install the battery backup if you are not getting phone?


BWilly wrote:

 

If you remove the battery (even while still on AC power), the power to the ONT is lost...Correct? (that has been my experience)

 

I replaced the battery after a power outage, and within a few hours that battery had died as well.  Power was fine and I double checked the outlet that was supplying power to the BBU, and it was fine.

 

Is there any way to bypass the battery requirement?



This is not correct. The FIOS system will still operate as normal when its on AC powe with no battery plugged in. From what you exlpained there is a problem with your power supply unit. There is no way to bypass the battery unit. Please send me a private message if you have not addressed this and need help.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Contributor
nvaslav48
Posts: 4
Registered: ‎12-25-2013
0 Kudos

Re: Does the techs still install the battery backup if you are not getting phone?

I also need to replace a battery: it is beeping. I did buy a new battery from Verizon, however I could not as how to open a box. Looks like I need unscrew somewehere. I called Verizon customer support and they are not very helpful. They say that if oredr to come somebody to come to my house I will need to pay for that which I am not going to do. Is someboy can assist me as how to open the battery compartment?

 

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