Endless Refund Drama

[FLsnowgirl]

I cancelled our home FIOS service in December 2013 when I moved. All equipment was returned, received, etc. and I have a credit on my account for $367.50. Each month, I receive a statement showing this credit. I've made numerous calls, have been told the check is in the mail, and yet... nothing comes. This is my last attempt at resolving this before I start calling agencies and posting on social media.

For YEARS, I paid my bill on time and as a long-time customer, I don't feel I should have to put this much time and effort into receiving my refund. I would like someone - who can actually make this refund happen - to contact me and let's take care of this once and for all.

No more phone trees. No more talking with people and being transferred over and over again. No more being told that the check is in the mail and then nothing comes. Do the right thing, Verizon, and take care of this issue. Thank you.

[ElizabethS · Accepted solution]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.