General Residential Products and Services

[#1]

I am scheduled to have FIOS TV/Internet installed tomorrow. I have a question:

The box that will be installed that is normally attached to an exterior wall...Can that box be installed in my garage, and can the box be placed in a low position that will allow me access from my wheelchair?

Currently I have TWC cable/DSL and the exterior box is attached to a wall outside my garage close to the electric meter. I would like the FIOS box inside so I can access user servicable areas.

Thanks,

Dave in Plano, TX

[#2]

If you are referring to the ONT, there are really no user serviceable areas that I know of. There is no reason to have to access it, so that is why it is often placed outside. However, you can ask the installer your question since they will be installing it. They need to be able to run a coax cable into the house from the ONT, to a splitter, and then disperse coax cables to the router and whatever STB/DVRs you have ordered. 

[#3]

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retiredme wrote:

If you are referring to the ONT, there are really no user serviceable areas that I know of. There is no reason to have to access it, so that is why it is often placed outside. However, you can ask the installer your question since they will be installing it. They need to be able to run a coax cable into the house from the ONT, to a splitter, and then disperse coax cables to the router and whatever STB/DVRs you have ordered. 

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Their are a few user serviceable areas.  But they are rarely of interest.  Essentially the monitor lights and the area where user connections to phone lines and coax are connected.

The battery area, sometimes in an enclosure with the ONT but often seperate, needs to be where it can be easily accesed so make sure that is mounted where a disabled person can access it.

[#4]

Good point about the battery, tns - I forgot about that since mine is in the basement whereas the ONT is outside. The installer should be able to help with the best placement for these things.

[#5]

TNS, thanks. I have a friend here that is also in a wheelchair that has FIOS and he mentioned that his ONT/Box had a battery that could possibily need to be serviced, thus my question.

Thanks for the confirmation of my friends situation and I will ask the installer to make the necessary box(ex) accessible.

Thanks...

[#6 · Accepted solution]

The installer placed the box/battery in a great location that I can easily reach. Thanks for a great install. But, since I'm not getting phone it really does not matter, but the installer placed it in the place I neede anyway...

Thanks for the replies.