General Residential Products and Services

[#1]

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hunter573 wrote:

Really? Have not heard from me? I think the site did not flag my original post as "already been escalated". Based on your previous status update you had created another entry for it, had closed out the duplicate case and was going to use the new thread to communicate back and forth with you regarding my problem. 

We had communications from me on 07-29-2012 04:51 AM, to Adam 

and on  07-30-2012 12:32 AM with you

and  on 08-01-2012 02:33 AM with you

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Hunter I am sorry for the confusion. That message was for garyma . If you look on your private support case, you will see the status is still "In Progress" and being worked. You have been most cooperative in providing us information needed to resolve the  issue. Others we try to work with either do not provide information or stop logging onto the forums so we have to close their escalations due to no response. Please rest assured yours is still being taken care of.

[#2]

and on  07-30-2012 12:32 AM with you

and  on 08-01-2012 02:33 AM with you

[#3]

and on  07-30-2012 12:32 AM with you

and  on 08-01-2012 02:33 AM with you

[#4]

and  on 08-01-2012 02:33 AM with you

[#5]

Thanks,

How do I know when it is a private message or just for me?  I received an email saying that my status was updated?  Is that because I registered to get status update?  How do I make sure it goes private?

Again, thanks Anthony

[#6]

You received email because this public thread was updated. You still have your own separate private thread. You can go to your private support case to receive updates. I will put a test update to your private case so you can see.

[#7]

 Wow. I have to say that I am impressed with the timing and the way this issue was resolved. Within a week, a customer service representative (I am not sure if I can say her name), evaluated my account and fixed the problem. After that, she called my house to let me know that the issue was resolved and she left a number where she could be reached if needed additional assistance. She also called my cell and left the same information. I hesitated to acknowledge that the issue was resolved until I received my next bill. To my surprise, the bill matches the adjustments she made. I have been with Verizon for several years now, and I am very impressed with the manner in which this issue was resolved. I know there is a lot of complains here but I wanted to show that these two employees took the time to address and fix the problem. Mr. Anthony and Ms. X, thanks for the support.

[#8]

Glad to hear everything is squared away. It was our pleasure to help. Please post anytime you need assistance , there are many who are more than glad to help out.