Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎08-23-2011

FiOS won't reset after power outage



I've been a FIOS TV, Internet, and phone customer for about a year.  Our power went out last night for about 15 minutes, and all 3 of our FIOS services are still not back up and running.  The battery backup unit displayed a red battery light and was beeping throughout the night.  The power adapter has a green light and I checked my circuit breaker, so I know that power is flowing.  I attempted to reset the BBU and ONT by unplugging/replugging the power cord and the battery leads, but that didn't work.  Right now, the only improvement is that the cable boxes are displaying the time, which they had not done since the outage.


Any suggestions?



Silver Contributor V
Silver Contributor V
Posts: 1,758
Registered: ‎05-22-2010

Re: FiOS won't reset after power outage

If Ont didn't reinit properly you have to call.  When I had a similar failure, I called via my cell phone.  After prompting by the automated system, the automated system was able to determine there was a problem, and sent me right to technical support to do the reactivate.

Platinum Contributor I
Posts: 6,554
Registered: ‎12-15-2010
0 Kudos

Re: FiOS won't reset after power outage

[ Edited ]

Is the ONT receiving power? The BBU could still be passing on power to the ONT despite a fault being present. Sometimes simply leaving AC power connected and disconnecting the battery may eliminate the beeping but allow the ONT to run if something is damaged.


The second thing to check would be your ONT's network light. If the ONT is receiving power, the ONT should have a green Network Light and the FAIL light should not be red/flashing red. If Network is out or FAIL is lit, a tech for sure needs to come out. In addition, if the BBU cannot be returned to it's original operating state, a tech will be needed. Also, ensure the POTS, MoCa and Coax lights are lit green and are not out or red.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411