Lost our phone, internet and TV yesterday Feb. 11. The system cannot be fixed remotely and a tech must come to our condo. Electrical power is fully operating and no one else in my development lost Verizon service. The wait for a service call is almost 1 week ( Feb. 17 visit). Am I being unreasonable in expecting someone to come to the house within 24 to 36 hours after a problem is reported? I realize we were hit by a blizzard, but Verizon should have extra technicians in the area. What is the possibility the call will be moved up? Does this ever happen? Am I forced to wait almost 1 week for service to be restored or should I cancel Verizon and have Cox come to the house on Friday for a new installation?????
Frustrated with Verizon is putting it mildly.....
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