On May 16th I applied online for FiOS in my new apartment. On May 19th a sales rep told me on the phone they could install it the next day, on May 20th. I was happily surprised by this fast service, until... I got an e-mail from them telling me that installation was scheduled for JUNE 20th (!), so basically a month later! I had already moved into my new apartment, without phone, TV or internet.
I've been calling Verizon every 2 days on my cell since but nobody can give me an answer or change the date (they are sympathetic to my case though). They keep telling me to call back or that someone will contact me the same day, but this never happens.
They also told me that the sales rep messed up and they can't do anything about it!? I'm starting to wonder what is happening inside this strange mysterious structure called Verizon.
I just got off the phone with customer service again after a 56 minutes call... again.
It can not be normal to have to wait A MONTH for an installation everybody from Verizon is telling me should take 2 to 5 business days!! Anybody had the same experience?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Now that everything is working, we will go ahead and close out your private support case. Thanks for letting us take a look at this for you. If you ever need additional assistance let us know.
-Amanda_M
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