If Verizon has a voice number you're able to get to on file, just have their system call you with a PIN. It's something they put in two years ago as a security measure. The system takes up to 15 minutes to dial you, but when it does, the correct PIN is always given. It's a one time thing. Once the PIN is entered and you're in the account you no longer need it.
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Remember: YouTube is not a comprehensive benchmark. See the Google Product forums for slowdown issues.
Wireless issues? http://tinyurl.com/mfh3sud
