General Residential Products and Services

[#1]

I ordered an upgraded modem in late March (Confirmation number: {edited for privacy}.

The Modem has arrived and was successfully installed.

There was no return slip included in the box to be used for the return of the old modem.

I have called now three times, asking for a return slip.  I have received three promises but no return slip. The latest promise was made on April 4 (Reference number: {edited for privacy}). I still do not have a return slip.

Could someone help me?

Thank you,

George {edited for privacy}

[#2]

Be sure to hold on to the old one just in case.  But most of the time they don't want the old one back.