General Residential Products and Services

[#1]

Like others who have posted here, I can't get to the Upgrade & Renewal Center at Verizon Central.  I always get the message:

We're sorry.
We are experiencing a temporary problem and can't continue your order at this time.

Please try again later.

Or, if you need immediate assistance, you can call your Verizon local business office.

It's been like this whenever I've checked over the last several months.  How do people get this fixed?

[#2]

Sorry to hear about your troubles. I have sent you a private message to get more information.

[#3 · Accepted solution]

Just want to offer praise where it's due to Verizon support personnel.

Within a day of Anthony's forum response, I received a phone message from Verizon requesting info about my problem, followed-up by further private messages from Adam at Verizon, as well as email contacts.  They apparently were able to tweak my account settings and I now have access to the Upgrade Center.

Thank you Verizon!

[#4]

I see someone else had their account setting modified to fix the problem.

I have the same problem, I have tried to upgrade on-line and get the same message :

We're sorry. We are experiencing a temporary problem and can't continue your order at this time. Please try again later.

Or, if you need immediate assistance, you can call your Verizon local business office.

Is it possible to "Tweak" my account settings as one other user had done?

[#5]

At least I'm not the only one having this issue. Been trying for months. Help?

[#6]

I've got the same problem and haven't found a solution.  Can someone help me? Please!

[#7]

lucky you. They didn't help me much. Just transferred me to different departments hahaha

[#8]

I am having the same problem... cant upgrade online.. please help..

[#9]

Ca you please assis me to because I'm also getting te same error.

[#10]

Hello ryahya

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.