Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 3
Registered: ‎04-17-2012

Horrible customer service, billing, promo not being honored

I never had to contact Verizon for anything for a long time. I guess that was good thing. I ordered FIOS triple play on the web and the checkout summary and order summary clearly shows the price for 1st month and then 2nd to 24th month and the Visa card amount. I get the first bill and none of it matches the order summary. The bill has $15 extra per month for the service and the Visa card amount is reduced by $50. I think, oh well, something must have gone wrong, no big deal, call the customer service and it would be fixed, after all Verizon is reputed company and I have printouts showing clearly what I ordered for what price. Not really!!! I talked to three reps in billing and none of them even tried to do anything except hanging up, transferring to a wrong department and the last one simply saying "nothing he or his supervisor can do". He said this is what our system shows and this is what you will have to pay regardless of what your order summary show !!! I asked to be transferred to the supervisor and after 10+ minutes of wait was told that I would be contacted. This is when it is not even a phone order where they can say that I heard incorrectly or misunderstood... it is a web order with everything clearly displayed.


This seems like them growing too big and one hand not knowing or caring about what the other one is doing. Before I ordered the service, I have been constantly being contacted via mail, email to get the service and discounts, when I order, none of that turns out to be true (except for the web ordering page). Even before the installation they messed up although I did not care too much about it. It seems "copper line" guys are different than "fiber guys" and "copper guys" disconnected the phone line 4 days before the installation by "fiber guys"!!!


Not sure what is next in line but so far it has been bad... very bad.



My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411