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Bronze Contributor II
questioning
Posts: 507
Registered: ‎10-05-2011
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How do I get rid of this annoying message that now pops up?

[ Edited ]

I just answered my own question.  But seriously, "You are using an unsupport browser that verizon.com does not support"???

 

 

 

 

Bronze Contributor II
questioning
Posts: 507
Registered: ‎10-05-2011
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Re: How do I get rid of this annoying message that now pops up?

[ Edited ]

I figured it out.  This is just not good communication from a customer service standpoint.

I clicked on "supported browsers" and it mentioned the later versions of Firefox and mine was the older one.

So I un-installed my existing Firefox 3.03 browser and installed the new 11 version from scratch and now I don't get that annoying message anymore.

 

Wouldn't it just be easier to say that I just needed the upgraded version of Firefox?  I kept remembering from previous conversations with Verizon's customer service reps that Verizon doesn't support Firefox so I really thought that's what this new annoying message was telling me...in a redundant way that's not meant for the average user to understand, in my honest opinion.

Gold Contributor V
somegirl
Posts: 2,923
Registered: ‎09-15-2009
Location: Texas
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Re: How do I get rid of this annoying message that now pops up?


questioning wrote:

I figured it out.  This is just not good communication from a customer service standpoint.

I clicked on "supported browsers" and it mentioned the later versions of Firefox and mine was the older one.

So I un-installed my existing Firefox 3.03 browser and installed the new 11 version from scratch and now I don't get that annoying message anymore.

 

Wouldn't it just be easier to say that I just needed the upgraded version of Firefox?  I kept remembering from previous conversations with Verizon's customer service reps that Verizon doesn't support Firefox so I really thought that's what this new annoying message was telling me...in a redundant way that's not meant for the average user to understand, in my honest opinion.


That would require a script to recognize the browser and version you are currently using and a customized error text for each instance.

 

As it stands, it probably runs a check against an existing list, and presents that message if whatever you are using doesn't match.

 

Not saying it couldn't be done, just that it would require a lot more time and effort that could probably be better spent fixing other Verizon issues.

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Bronze Contributor II
questioning
Posts: 507
Registered: ‎10-05-2011
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Re: How do I get rid of this annoying message that now pops up?

"An unsupported browser that verizon.com does not support" is redundant.  That's got to be the worst sentence in the English language that I have come across lately and it's condescending.  Who exactly wrote that?  A system only does what it's programmed to do and obviously someone came up with that sentence.  It would be a lot clearer to just say instead "either your browser itself is not supported or it is not the latest version" and/or to explain why you need something that "matches".  And there is no reason for a message like that to stay permanently on top of your browser screen until you do something about it.  That's just getting intrusive.  Where is the common sense?  It's because of that type of language that it took me longer to figure this out and if that type of message could be closed out, I could have put it aside more easily.

 

As for saying that there are other Verizon issues that are more important, I think that's an excuse...other issues important to Verizon and not the customer, right?  Why not invest the time and effort to make things easier for the customer to understand and to work with, the customer who is supporting the business with a lot of money?  But no, it's all about getting the most production at the lowest possible cost.  That is a known business fact and now-a-days as with most corporations, it translates into being cheap and that's just wrong when customer service is compromised like that.  All of these corporate giants are making so much profit off of this, so I don't feel sorry for any of them.

 

 

 

 

Gold Contributor V
somegirl
Posts: 2,923
Registered: ‎09-15-2009
Location: Texas
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Re: How do I get rid of this annoying message that now pops up?


questioning wrote:

"An unsupported browser that verizon.com does not support" is redundant.  That's got to be the worst sentence in the English language that I have come across lately and it's condescending.  Who exactly wrote that?  A system only does what it's programmed to do and obviously someone came up with that sentence.  It would be a lot clearer to just say instead "either your browser itself is not supported or it is not the latest version" and/or to explain why you need something that "matches".  And there is no reason for a message like that to stay permanently on top of your browser screen until you do something about it.  That's just getting intrusive.  Where is the common sense?  It's because of that type of language that it took me longer to figure this out and if that type of message could be closed out, I could have put it aside more easily.

 

As for saying that there are other Verizon issues that are more important, I think that's an excuse...other issues important to Verizon and not the customer, right?  Why not invest the time and effort to make things easier for the customer to understand and to work with, the customer who is supporting the business with a lot of money?  But no, it's all about getting the most production at the lowest possible cost.  That is a known business fact and now-a-days as with most corporations, it translates into being cheap and that's just wrong when customer service is compromised like that.  All of these corporate giants are making so much profit off of this, so I don't feel sorry for any of them.


 I agree that the wording could be better. Odds are the code was written by someone that does not have english as a first language. The message *does* have to stay present until the browser is fixed, though. Otherwise people would dismiss it, then complain that some feature wasn't working. When someone said they were using an unsupported browser, they would further complain that there was no message telling them so. (As is, there are still people that scroll past the message without seeing it and still complain.)

 

No, issues more important to the customer. The error is worded poorly, but gets the point across. The list of supported browsers is easily accessible. The more important issues I was referring to are things like being unable to delete email or pay the Verizon bill that many people are experiencing. (Not me, personally, but then I don't get the unsupported browser message, either.) If there's coding work to be done, I vote they address the serious, service-impacting issues before they work on minor annoyances.

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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Bronze Contributor II
questioning
Posts: 507
Registered: ‎10-05-2011
0 Kudos

Re: How do I get rid of this annoying message that now pops up?

[ Edited ]

"I agree that the wording could be better. Odds are the code was written by someone that does not have english as a first language. The message *does* have to stay present until the browser is fixed, though. Otherwise people would dismiss it, then complain that some feature wasn't working. When someone said they were using an unsupported browser, they would further complain that there was no message telling them so. (As is, there are still people that scroll past the message without seeing it and still complain.)" --- Personally, I would just come back to that message later if I could close it out and honestly, I think leaving it there like a permanent fixture is really unncessary.  It comes up right on top of your screen and pushes everything way down to the bottom so there is no way you can miss it.  And it doesn't have to be done in such an annoying way that the message will be stuck to the top of your browser until you get the upgrade.  That's ridiculous.  If it just came up as a pop up message that comes on whenever you open your browser, that would still make the point just the same and wouldn't encourage me to dismiss it.  Sure you have people out there with no common sense but a lot of us do.  Some people are just going to complain no matter what and that's always a given.

 

No, issues more important to the customer. The error is worded poorly, but gets the point across. The list of supported browsers is easily accessible. The more important issues I was referring to are things like being unable to delete email or pay the Verizon bill that many people are experiencing. (Not me, personally, but then I don't get the unsupported browser message, either.) If there's coding work to be done, I vote they address the serious, service-impacting issues before they work on minor annoyances.----The error gets the point across?  Not really in my opinion.  Yes, you can click on supported browsers but going from saying that your browser itself is unsupported to saying that you just need an updated version of the browser is really taking the customer for a loop.  I know that took me for a loop because I think that's saying two completely different things.  And yes of course, email issues or paying a bill on line are important as well but I think this is just as important regardless because when there is an accumulation of messages that are communicated poorly in addition to the run around and wait time and being put on hold when calling customer service, that can really be the tipping point for a customer who has just about had it and is ready to switch to another provider.  All of these providers should be taking these steps to better service the customer and to me personally, this is no different and what may be minor to a corporation is often a bigger deal to the customer dealing with it.

 

And how hard is it to revise the wording on an error message like that?  Give me a break.  For something simple that can encourage more customers to keep their service, isn't that worth it?  Verizon has yet to prove to me that it cares about investing in better customer service and better communication.

 

I have never heard of any other provider which has its error messages worded like that taking the whole thing out of context.  My services are working fine but believe me, if I had to start all over again, i.e. move to a new residence, I would not go back to Fios.  There may even come a point later on where I will need to switch even while staying where I live now.  Time will tell.  I often don't have the luxury of wasting more time than what's necessary to resolve a problem, especially something simple.  The communication and the customer service from Verizon have a lot to be desired and need a lot of hard work.  If I had to grade it right now, I would give it a "D" for barely passing, just barely beneath being adequate.  I think that's a fair assessment.  For a provider that's getting so much of your money, it's disappointing.  My time is valuable and I honestly feel that Verizon oftentimes doesn't give a darn about that.  To me it's another example of having to waste more time going around in circles like the phone runaround being put on hold numerous times until you hopefully get the issue resolved.

 

And sure, my problem has been solved...once again after going for a loop and going for another runaround.  It's not really acceptable customer service.

 

Excuse my cynicism but that's my opinion.  For 140 bucks per month, it's not my problem that Verizon is hiring someone with poor English to write that error message.  That's pathetic and who has time for that nonsense?  I like the product but like I said, time will tell.

 

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