I cannot pay bill online

[rlockridge_pa]

I just spoke with an agent and she reminded me about the account number change which just happened and impacted my billing cycle.   That helps but I need to know how to get the proper account number reflected on My Verizon.   Its still showing my old account number.

[rlockridge_pa]

Never mind.   I've got it straightened out now.   I was signing on with old userid.    Everything is fine.   Thanks for your help!

[Nicole_D]

I'm also having trouble viewing my billing information. For the past month, every time I try to view my payment info, it says that Verizon can't process the request at the time; please try again. For the last billing period, I had to use the 3rd party service to pay my bill.

Other issues with my account include:

-I can't see my account ID number when I log in.

-Verizon is unable to verify my email address.

I have attempted to speak to a Verizon rep via live chat, but the person was unable to help.

[ElizabethS]

Hello Nicole_D

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[jokemaster13]

I am having same issue for past 2 months, not able to access bill pay online, have been trying for past 2 months, please help.

[ElizabethS]

Hello jokemaster13

We will have someone reach out to you as well.

[breesea]

I have been trying to pay my bill online for a month.  when I go to pay, I get this message about "do you want to open or save myverizoninvalid.aspx from verizon.com?"  I called on Monday 12/22 and tech support said they had to open a service ticket.  It's friday 12/26 and I haven't heard a thing via email or phone. 

[Frank201]

Still can't pay my bill online, via any app nor the tv. I have paperless billing. Can Verizon get this fixed?

[ElizabethS]

Hello breesea

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[ElizabethS]

Hello Frank201

We will have someone reach out to you as well.