Impossible to get answers from Verizon
sosuzguy
Enthusiast - Level 3

I have just spent about 30 minutes online looking for answers to my questions - to no avail...

Then I spent 5 minutes pushing buttons and playing with the voice prompts waiting on someone who couldn't answer my questions.  His solution was to transfer me to an online group, after being on hold for 25 minutes I hung up so excuse me if it seems like I'm complaining.   I think I have the right to complain after all of that.

I saw on an email that coming soon to Verizon Call Assistant you'd be able to access call fowarding from it. 

1) What is the expected time this will be available?

2) Is this going to be available in my area?  Can't get anyone in person with Verizon who seems to know anything about this

3) I've looked and search Verizon's website for a demo of Call Assistant but can't find one.

4) While looking for a demo I ended up at a Customize your services page.  It shows I have:

(check marked) "caller id with anonymous call block - included/removed"

and it shows

(unchecked) "Caller id (anonymous call block no included)"

These two things seems to contradict each other. 

5) I'm also trying to find out if this change to being able to access call fowarding from the call assistant means we will also be able to access call fowarding from any phone number like the service with AT&T that's been around for 20 years.

CAN SOMEONE WITH VERIZON ADDRESS THESE AND OR CALL ME TO GET THIS STRAIGHTENED OUT?

I might be interested in changing my service but I can't get anyone with Verizon who knows or can tell me about this stuff.  And they wonder why we are all upset with them?!?

Thanks

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Re: Impossible to get answers from Verizon
MagicMan
Contributor - Level 1

Yep, customer service from any large company that tries to speed things up with an automated attendant can be challenging.  Most people on this forum are pretty helpful.  My attempt at helping is below.  Hope it helps.


MM

sosuzguy wrote

I saw on an email that coming soon to Verizon Call Assistant you'd be able to access call fowarding from it. 

1) What is the expected time this will be available? - We've seen that for a while now, so coming soon, is probably not what you and I would consider soon.

2) Is this going to be available in my area?  Can't get anyone in person with Verizon who seems to know anything about this.Because this is a 'switch based service', your switch must be compatible with the offer.  You can go to https://www22.verizon.com/ForyourHome/Registration/Reg/VCALogin.aspx?POEId=EM1SP&CMP=DMC-EML85 to see if you're eligible.

3) I've looked and search Verizon's website for a demo of Call Assistant but can't find one. There is a small, 'demo" on verizon.com/callassistant   You have to mouse over the 4 icons to see more details about the features.  There are also some links to user guides at the bottom right of the page that will give you more details.

4) While looking for a demo I ended up at a Customize your services page.  It shows I have:

(check marked) "caller id with anonymous call block - included/removed"

and it shows

(unchecked) "Caller id (anonymous call block no included)"

These two things seems to contradict each other. No idea what this page is.  SOunds like you are logged into your account management to be able to change/add services.  From what you have said here, it looks like you have callerid w/anonymous call block on your phone (becauise it is checked). And, it looks like if you want to turn off anonymous call block, then you check the other one.  Don't know for sure...just guessing because I have no idea where you are or how you got there.

5) I'm also trying to find out if this change to being able to access call fowarding from the call assistant means we will also be able to access call fowarding from any phone number like the service with AT&T that's been around for 20 years.It sounds like it. Call Assistant lets you look at your call logs and receive pop-ups (for non-mac users that is. 😞   )whenever a call comes in.   Probably the same setup will let you access cal frowarding from the website or their PC (not mac-can you tell i'm not a Windows user?) program.


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Re: Impossible to get answers from Verizon
sosuzguy
Enthusiast - Level 3

MM,

Thanks for taking the time for a reply, more than what I got from VZ.

The link you provided me takes me right to a login screen which is where the mess with the caller id checked and unchecked boxes showed up.  It tells me nothing about checking to see if it's availvable.

The Demo I was looking for was a flash presentation that showed each screen and what you'd see.  I saw the mouse over part, which isn't very indiciative of what features there are.  I also saw the user guides.  The one for Call Assistant is 63 pages long.  I shouldn't have to read a short novel to find out if a product is right for me. 

I guess if no one from Verizon officially emails or contacts me that means they could really care less.  I know I'm tired of wasting my time with their chat sessions and playing with their voice activated IVR.

Do you ever get the feeling they could careless if they ever talked to you once they signed you up?

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Re: Impossible to get answers from Verizon
CharlesH
Specialist - Level 1

First, please note that Verizon Call Assistant is still in beta and not available to all customers due to certain software/hardware challenges. 

If you need direct Verizon call assistant support, you can see that we have provide a specific helpdesk for you @ 1-888-483-5156. This number is displayed on http://verizon.com/callassistant

I have not heard of any ability to change call forwarding or any useful phone features yet personally.

For customers looking to order Verizon Call Assistant, I would suggest contacting our sales and billing dept @ 1-800-Verizon

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Re: Impossible to get answers from Verizon
sosuzguy
Enthusiast - Level 3

Charles is it possible for a Verizon represenative to look up my account and answer my questions online?  I really don't have time to sit and wait on the phone while I'm at work.  Thanks

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