Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 4
Registered: ‎09-21-2011

Maryland customers still waiting for repairs after Irene?????

I'm wondering how many people in Maryland are still waiting for their Verizon service to be restored since Irene.  I have an aerial phone line down in my horse pasture that has now been there for nearly 4 weeks.  There are at least 3 repair orders in for this hazardous condition.  They came out within 2 days of the hurricane and apparently just spliced in some new line rather than pull it up off the ground.  So my neighbor's phone works but the line is still lying there, waiting to tangle up my horses.  And I've had to keep them off the field where the line is about 4 feet up in the air.


With every call my neighbor and I make, Verizon promises to be here within 3 days.  No one every shows up.  Now they're trying to tell me that they're still trying to restore service to everyone before fixing these sorts of things.  Seriously?  They haven't gotten everyone in central Maryland up and working after almost 4 weeks?  The storm wasn't even that bad here!!!!


Shame on you Verizon.  Your customer service is TERRIBLE and you are a bunch of LIARS.  


I currently spend almost $200 per month on land line, DSL, and wireless.  I'm thinking that when my next bill is due I'll tell them the check will arrive in 3-5 days.  But it won't.  I'll be taking all of my business elsewhere.

Posts: 1,616
Registered: ‎03-10-2011

Re: Maryland customers still waiting for repairs after Irene?????

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account  for more information or to help you resolve your issue.

Posts: 63
Registered: ‎01-06-2011

Re: Maryland customers still waiting for repairs after Irene?????

I'd be happy to look into this issue for you. I have sent you a private message with a secure link to provide your account information so we can further assist.



Posts: 4
Registered: ‎09-21-2011
0 Kudos

Re: Maryland customers still waiting for repairs after Irene?????

So, another scheduled service date has come and gone with no repairs and no call from Verizon to say it's been rescheduled.  The online ticket now says we're scheduled for tomorrow.  Tomorrow it will be rescheduled again...  keep up the good work, Verizon.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411