General Residential Products and Services

[#1]

To whom it may concern at Verizon UPPER management,

The current Billing practices are not fair practices when compared to existing customers who are loyal vs. New customers.

Loyal existing customers expect, demand, command the SAME rate if not better than a new customer.

Calling it promos, discounts, offers or by any other name is just masking a big giant problem that Verizon eventually MAY face.

Verizon.com offers new customers a cheaper rate than existing customers when compared to the exact same services.

If Verizon treats existing customers by charging them more than new customers I could only imagine about the strike and what really went on.

New Verizon employees shall be offered free COFFEE and DONUTS for 24 months, while existing Loyal Employees get none. They will just watch new Verizon employees drink coffee and eat Donuts. Sound Fair?

Your Billing Policies and Procedures stink.

Hopefully someone who can do something will read this.

[#2]

Just a friendly reminder, this is a forum where users help other users.

[#3]

You obviouslly dont understand business. Go to school and learn about business.

EVERY cable provider offers new customers, new customer pricing. I dont know 1 single provider (and I've had 5) that will let you keep new customer pricing for good. They make these offers to get more business. Its pretty simple and nothings changed for years. If you dont like the regular pricing then you simply dont pay it and leave.

Its no different in the supermarket business. You like sale prices, but they are limited time. If you dont like the regular price, dont buy it and go elsewhere.

You should be greatful you even get a "special" promotion because they don't have to do it. You'd probably complain then too.

I'm a "loyal" customer, but if I dont like the prices, I will go elsewhere.

Again, learn about business. It makes perfect sense why exsisting customers dont get the same "new" customer offers.

[#4]

Just a friendly reminder to the moderator, the user above *is* providing useful information that is helpful to me, another user.

[#5]

To the moderator ~ this information is very useful to other subscribers.  It reminds us that we are not alone in our frustrations with Verizon services.  As a moderator, it would be most helpful if some of the information posted on this forum was set upwards to people who have the ability to effect change in the company.  As for our family, we will likely be looking for other service.  I will post on a separate message about the troubles we face with Verizon.

[#6]

just remember that if you go buy a laptop at best buy, and 3 months down the line it's sold cheaper doesn't mean you can go get a refund for the difference.  yes it doesn't seem fair, but unfortunately, that's how business is.