New Service - terribly disappointed

[tkanun]

I just moved to verizon, after being a loyal comcast subscriber for more than 7 years. I think it has been a big mistake,. I have been trying to get my old phone number ported to verizon, which I was told is not a hasle - at the time of subscribing to verizon. Its been more than two weeks, I still dont have my old number and I keep getting told to wait for 48 hours. None of the customer care representatives are willing to help, except try to cancel the old order and create new tickets. I am really fed up and and am really thinking of moving my service. verizon had truly terrible customer service

[KaLin · Accepted solution]

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

tkanun,

Sorry we couldn't help further. Please feel free to reach out to us anytime.

Josh