ONE ASSOCIATE CAN MAKE THE DIFFERENCE!! THANKS MICHELLE
windela
Enthusiast - Level 1

I WOULD LIKE TO SHARE THAT I HAD THE MOST HORRIBLE CUSTOMER EXPERIENCE WITH AN ASSOCIATE THAT SAID WAS MR.. {edited for privacy}. HE WAS UN PROFESSIONAL AND HAVE NO IDEA OF CUSTOMER SERVICE. WHEN YOU GET TO THE POINT THAT YOU DON'T CARE TO PAY FOR EARLY CANCELLATION FEES YOU KNOW YOU ARE BEING TREATED THE WORST!!

I CALLED BACK TO COMPLAIN AND ACTUALLY GET A CUSTOMER SERVICE REP THAT DID HER BEST TO RESOLVE MY ISSUE AND APOLOGIZE FOR THE BAD SERVICE AND INFORMATION THAT WAS PROVIDED TO ME. EVEN IF SHE WOULDN'T RESOLVE THE ISSUE HER PROFESSIONALISM AND KINDNESS WAS THE BEST..

HER NAME IS MICHELLE !! THANKS FOR MAKING A DIFFERENCE AND FOR TAKE CARE OF YOUR CUSTOMERS ..

KEEP IT UP YOU JUST SAVE VERIZON ONE CUSTOMER !!