General Residential Products and Services

[#1]

How do I contact the office of the CEO for Verizon FIOS customers?

[#2]

My aged brother has a problem with his FIOS Battery Backup. He tried explaining there is a problem with the batttery but each time he tried to explain it to a Tech, the phone went dead 3 times.  Finally he reached someone who said she would send a new battery with instructions for installation.  He is completely illiterate about mechanical items and also does not have a computer. I tried to install the new battery for him - after hours of me trying to install it, (by lying on the floor - since it was installed at the baseboard) - it is still not working as we can still hear screeching.  Either the battery is faulty or improperly installed - PLEASE can someone either call him and make arrangements to go to his home and install it properly?  This is such a nuisance and no one at Verizon has any compassion for the elderly or has tried to help him. 

It seems that the techs who answer the phones at Verizon FIOS are on a time frame - perhaps that is why they don't care to assist anyone who doesn't know how to state their problem.  Or else they are completely rude.

Thanks for listening!

[#3]

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

[#4]

I've had Verizon FIOS TV and Internet for ~2 years now. When the service is working, it works great. But when my DVR stopped working on 12/27/2012, interacting with Verizon customer service was not a pleasant experience. I was without cable for 10 days. Later, the billing department reimbursed the cost of Set Top Box Rental, but not the FIOS TV service. Justification was that while the set-top box was faulty for 10 days, the service was still live (even though I had no means of accessing that 'live' service).

Talking endless hours with endless customer service representatives just seems to be detrimental to my blood pressure.

Couple of improvement recommendations though:

1. Wait times for technical troubleshooting are very long

2. The whole premise that you are re-imbursed for faulty box but not for the service you access through that box, is absurd

Regards.

[#5]

If they could not provide your FIOS service due to their BAD equipment, they need to refund the lost service.

The answer is just plain fraud.