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I cannot access the bill pay feature online, to either view or pay my bill. After my last account review and affiliated changes, I lost the autopay feature which I had been using. Now when I go online, I sign in and it directs me to another site for Business Accounts, which I do not have. At this site, if I enter in my phone number, it tells me it does not recognize my number as a Business Account (because it isn't). And 'round and 'round it goes. I have attempted, unsuccessfully, to have customer service handle this problem, to no avail. They have also linked onto my computer and tried it, to no avail. I'd love to return to the auto pay feature, rather than mail a check or have my bank pay it. HELP!
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Hi WAC,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.
Regards,
AnnieS