Just got off the phone with a rep who basically refused to work with me Her name is Michelle in the billing dept. an im my opinion she should be fired she said it wasnt her problem and it was my banks which it isnt the problem. It is on the fios billing info verzion has in the system not my bank she would not listen to anything i had to say and said it was all on my end and said no she would not help me serval times and basically hung up on me. she refused to get a manager and refused to give her employee code.
this is unacceptable ive been a verizon customer fo 9+ years and never had any issues since i moved and they had to do changes in there system this has been a nightmare and no reps are willing to help at all I am about to open a compaint with The BBB if this continnues and discontiue my service and reccomend to my friends they never use verizon again. If a manager or president sees this and would like to help me resolve this quickly and civily you may be able to keep my buisness.
So far I am unimpressed and your reps are very unprofessional.
