Prepaid Card Never Came! Been 6 Months!
VerizonDucks1
Newbie

I became a FIOS customer over 6 months ago and still have never received my $400 prepaid card.  I recently moved to a new house a little over a month ago and asked about the card at that time and the rep told me I would receive it by the end of the month.....never got it.

Just called customer service and waited on hold for over 20 minutes until I hung up frustrated.  Have others had this problem?  How do you take care of this if Verizon won't even answer the phone?

Good thing I have a good lawyer because it's time for a lawsuit.

0 Likes
Re: Prepaid Card Never Came! Been 6 Months!
pafrappier
Newbie

They do give you the run around. Finally got mine, after two months chasing them.

Here's the real kicker, now that I have it. They deduct $6.95 from the card, for as a replacement charge. And this is after they admitted to sending it to the wrong city. So they lost the card, but charge me for a replacement.

At this point I not up to fighting anymore with them, as at least the service it good.

Keep chasing them.

0 Likes
Re: Prepaid Card Never Came! Been 6 Months!
gailfriend1
Newbie

oh no

  I was told "It's in the mail as we speak" and that was a week ago (I signed up in Sept and didn't expect it til Dec anyway)  but now that I am broke I really need this $400.00.  Guess it's time to get on the phone and play the waiting game to see if I get a different answer this time.  Dear God I hope it's coming soon, Christmas is almost here and my Verizon bills are way higher than what was told to me when I signed up!!

gailfriend

0 Likes
Re: Prepaid Card Never Came! Been 6 Months!
topdog
Specialist - Level 2

I would never rely on the promise of a free prepaid card from anyone to pay my bills.   Nothing is ever free!

0 Likes
Re: Prepaid Card Never Came! Been 6 Months!
Anthony_VZ
Master - Level 3

Since we haven't heard back from you after explaining gift card time frame, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

0 Likes