Yes I am having the same problem currently. Funny thing is I have contacted Verizon 4 times and got 4 different answers. Train your people to know your product or else in the long run your business will fail. P.S. Quit downloading bloat ware to your smartphones. Those apps are terrible and a ripoff.
Do what I did. Cancel the substandard customer service that Verizon gives and download movies in wifi hotspots. My cable FIOS bill was different every single month and they even had me billed for services I never ordered. Trust me, since I cancelled my service with Verizon my life has pretty much been headache free. I do not miss fios one bit. Problem solved.
Just asking because I paid my bill in full then canceled my service, and now they owe me $43.00 which is chump change to them, but one week's worth of gas to get to work for me.
Here is a new one--I received an email from Verizon customer support indicating that they "electronically credited" my account for the $42.00 refund they owe me. Funny thing is--my bank account DOES NOT allow credits from sources other than my employer. What other stories does Verizon have to keep my money???? Thanks for listening.
