I want to compliment two Verizon employees involved in resolving a recent service interruption. I returned home on Wedneday and found the 'phone, TV, & Internet service had been down since Saturday. I got thru to Judy and she was able to schedule a tecnician for the following morning between 8 and noon. About 8:45, Ken called and said he'd be there in about an hour. He arrrived in almost exactly an hour. He diagnosed the problem and began repairs immediately. By about 11:00 am, all was back in operation. My complements to both Judy and Ken and to Verizon for having such efficient, knowledgeable, and courteous employees.
We are very happy your services are restored jrvz. Thank you, for being a Verizon customer and for the kind words. Judy and Ken are indeed assets to this comany and exemplify our commitment to service and excellence.
FCN.
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