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Services
robin1ron
Newbie
‎07-02-2012 11:00 AM

I have recently found your responses to my service issues  entirely unsatisfactory. The issues I am experiencing are repetitive and the service responses are getting worse. I am paying close to $3,000/yearly for poor service. This has been for the last 1-1/Area. I will shop for a new service provider. I understand there will be a possible penalty for early discharge. Avoiding the penalty is not worth the frustration I am experiencing when I need service. The quality of customer service is measured when there is a problem not when the system is working.

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Re: Services
beetlejuice2
Specialist - Level 1
‎07-02-2012 11:19 AM

robin1ron, this is a peer to peer forum. I'd file your complaint on their facebook page or call them.

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Re: Services
KH-OrnEsh1
Moderator Emeritus
‎07-02-2012 12:36 PM

Hello robin1ron, 

Here is the official word from Verizon:  

Verizon Statement 07/01/2012 @ 2 p.m.:

 

As with most services in the immediate aftermath of the storms – a situation faced by more than a million residences and businesses throughout the Washington metropolitan area – Verizon has been making every effort to assess damages to its facilities and immediately had crews working to get services back online.  However, due to extensive commercial power outages across the entire region, our crews have had to deal with a number of technical and mechanical challenges, in addition to storm damage such as downed poles and trees on our wires. 

 

A power issue in one of our Arlington facilities has created several issues that we’re currently working through, including difficulty some callers are having when dialing 911 in Fairfax and Prince William counties.  These counties' 911 centers now are receiving most calls, and we continue to work diligently to restore full calling to them, as well as 911 centers in Manassas and Manassas Park. 

 

We’re working late hours – often around the clock – and bringing in additional technicians from other parts of our service area to assist in bringing service back as quickly as we possibly can.  We appreciate customers’ continued patience as we work to restore services in the wake of one of the worst storms in recent memory.

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