Special projects billing

[Jamie876]

Like several other posters on this forum I received a bill for $196 from the CMR Claims Department. I had to have the fiber optic line to my house replaced and apparently this is the charge. The line was severed where it exited the ground and ran several feet up the side of my house and penetrated the siding to connect to my terminal in the basement. However, the fiber optic line was so haphazardly installed initially that I can't imagine verizon feeling it was a proper install... The line exited the ground, then dangled out onto my grass by about a foot due to excessive slack in the line before running up the house and into the wall. It was not tacked or zip tied to the side of my house, and was not protected in any sort of sheathing or conduit... It had so much slack that my kids and guests in my backyard have tripped over it. It was such a poorly installed line that I actually thought is was some remnant of landscape lighting the previous homeowners had tried to install. I guess one too many times being stepped on and tripped over broke the line.

When calling verizon they have never heard of any charge like this and actually told me they thought the bill was an attempt at fraud. The CMR department is an unbelievably non responsive hassle, and when I have spoken to someone they do not care about the circumstances of the poorly installed first fiber optic line. Why verizon would try to bill loyal customers for its own mistake this way, using a 3rd party company that feels like a collection agency, is beyond me. Any success at resolving this?

[LawrenceC]

Hi Jamie876,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Jamie876,

We have not heard back from you on this issue, if you have any other questions please post here.

Josh