I have had Verizon residential service since Feb 2012 and I recently had to move. Unfortunately there is no Verizon FiOS service where I'm moving to so, naturally, I had to cancel the service. Of course, there was the accompanying termination fee, which I have no problem paying. When I contacted a Verizon rep to cancel the service, he informed me that since I already paid for the month, part of that month would be prorated and I would be reimbursed for the amount of the partial month that I did not use. So the final bill would be the early termination fee of $130 minus the reimbursement. I was fine with that but two weeks later, they billed me again for service instead of the amount they told me that was due. I called Verizon again and I was instructed not to pay for what was billed and just to wait until the bills resolve themselves out and pay the $130 minus the reimbursement for the final bill. So when I logged into my account a couple days later, an unpleasant surprise was waiting for me. The final bill was there in addition to an extra month's charge of service plus a return check fee. I then called and spoke with a manager named Dominic at the Tampa office. He was not understanding and he would not take responsibility as a company to stand by what the other reps have said. He told me that I didn't pay for the final month, as opposed to the other reps said I did and his tone was very accusatory and shy of condescending. He was not understanding and he did not resolve my issue. I know Verizon is better than this so I hope somebody can help me. I have trusted Verizon for years and if this issue is not resolved, it is safe to say that neither I or anybody I know will ever sign up for anything from Verizon again. Let's see if ~$200 is worth losing customers over. I hope to hear from you guys soon. Have a good day.
A very disgruntled customer
Hi tn1029,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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