The Nordins - Options for the next time you need a customer!
ulfkdn
Newbie

The headline is from an email we received: "Verizon - Options for the next time you need customer service!"  Well, we changed it, just slightly.   Well, on 6/20/2013 we had the TV down; it was said to be a piece of video equipment that went down.  We could not get anything on the TV until next day.  The sad part is that we were watching the Heat-Spurs game and it quit just 1min-36sec. prior to the end of the game.  Then, we could not watch our daily Netflix show we watch every evening before going to bed.  So in calling twice, we found out about the video equipment problem.  But typically Verizon, they replaced the equipment and thought nothing about the customer that actually lost the reception!!  How about crediting us for the time "off the air".  You can't have the cake and eat it too.  Then, Verizon sends us emails about the bill, customer service, etc. but there is no way for us to email them back!!  Why do they think my time is less valuable then theirs; having to call their customer service and to wait a long time for answer by someone in "God knows where country".  What does that tell you about the customer service commitment!  It's like, yeah you are one of the slob users that keep paying the bills for lousy service.   Perhaps it's time for all of us to switch off our TV's for one or two days a week and not pay them for "our time off the grid".  Having some couple of thousand TV's off twice a week may shake them up a bit.   So here is my idea.  Establish an email address where we can reach anyone in customer service directly, in our own state, not somewhere 1000 and more miles away.  Additionally, if something is down, does not matter what time of the day, stand up for it and give the customer their credit due.  Thanks for reading

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