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I don't know if the technicians or employed by verizion or hired on more of a contractual basis.
A few days ago I needed a technician to come over to my house because the new fios media server (aka fios quantum) wasn't working. The technician was very friendly and actually extremely knowledgeable.(when customers aren't receiving service--meaning verizon would appropriate credit towards their bill for each day without service--the technician was there the next day)
That being said, he never bothered to call before his arrivial letting us know when he would be there. That is forgivable, forgetting to make the call may have been a genuine oversight. What is less forgivable is that he spent AT LEAST 90 minutes parked outside my building as he passed the time with what appeared to be his girlfriend. It easily could have been more time, as he was only first noticed around 90 minutes before he actually came inside.
I do realize this tech may have been on his (90 minute) lunch break; even if that was the case he shouldn't be allowed to drive around with his girlfriend in the van, who is a obvious distraction and a who could only facilitate to hinder his productivity.
I do want to at least reiterate that he was friendly and knowledgeable when he finally came upstairs. Perhaps if worker efficiency was improved people with low priority service calls wouldn't have to wait a week.
In the end, I would never report the worker directly as I would never take the side of Verizon over an actual hard working employee who's just cutting a few corners while at his underpaid job. I'm just relaying an anecdote.
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I was also lied to about the channels I would receive, causing me to "up" my service to receive the same channels I had on DirecTV, only for nearly twice the money.
I was on the phone with "customer service" for 4 of the first 7 days I had the service, for all different problems. I guess I should've known then to just jump ship. I've had plenty of problems since, most if which I just deal with because they can never fix them.
Now my service is suspended and, honestly, it's a pretty good thing. Oh, I'll get back to paying them soon, but it's been nice not wasting my time scrolling through hundreds of channels I don't watch only to settle on a show that I don't really care that much about. I can watch my football games with my HD antenna FOR FREE, and watch an occasional show or movie on NETFLIX through my Sprint service. Yes, I still obligated to pay Verizon. But now I know I am just as fine without it, easily trading the bloated TV listings for piece of mind knowing that I no longer have to deal with their useless customer service.
Honestly, I feel the need to thank them. I now have something to look forward to come December.