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Trees and Lines tangled
mcgearstella
Newbie
‎03-13-2012 07:00 AM

Good morning!

We just moved into our home and have several trees on the front edge of our property that are entangled in telephone and cable lines.  We've checked with the local power company and they've assured us that the wires are not theirs and we should contact our phone and cable company.  We are curious to know if you do tree trimming or tree removal since the lines are completely surrounding the wires.

Thanks so much!!

As an aside, we LOVE our FiOs service!  We came from Sussex county where we had good cable and internet but this is SO MUCH BETTER!

Thanks!!

Alison Stella

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Re: Trees and Lines tangled
KH-OrnEsh1
Moderator Emeritus
‎03-13-2012 07:48 AM

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Re: Trees and Lines tangled
TonyaD_VZ
Contributor - Level 3
‎03-13-2012 08:48 AM

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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