Go to Email, News, & TV to manage your email, view your favorite TV shows, search the web, stay up to date with current news and more.
|This is the last time your account was accessed.|
Whether you qualify for our FiOS or Standard services, you will enjoy fast Internet,
an impressive lineup of HD channels and reliable phone service. Learn more.
Shop for the products you want, explore options and get the best offer available
when you order service online. Shop & Compare.
Manage your My Verizon account and series quickly and easily, all online.
08-13-2012 05:44 PM
I have been trying for about a week now to upgrade to Ultimate HD from Prime but constantly get this error on the last step.
"We're sorry, we are unable to continue your order at this time.
Please try again later or contact your local Verizon office for assistance. Please call 1 800 - VERIZON (1 800 - 837 - 4966) to discuss your account options"
I want to upgrade to Ultimate HD, keep everything else the same. 15 Down 5 Up, and Fios digital Voice unlimited.
I have tried 3 different browser, and 3 different computers. One being a fresh install of windows 7. Not sure exactly how else I could try and perform this online except maybe on my ipad? LOL. Kind of stuck here and really needing to upgrade to Ultimate HD fast.
Thanks for your help on this.
08-14-2012 03:44 AM - edited 08-14-2012 04:22 AM
Part of the probelm is that 15/5 is no longer offerred with the standard bundles for ultimate. They used to want you to be with 35/35. I think they now want 50/25. If you insist they might be able to give it 15/5 to you, but it might not be as cheap as the standard bundle you can order via the internet. Note normally ordering via phone does not get the same discounts. So whether you want it or not see what price you can order via the internet (obviously not completing the order) first.
Account & Services