General Residential Products and Services

[#1]

Greetings!

I have a personal website, http://mysite.verizon.net/[myuserid]. 

August 2011 Verizon disabled ftp access to our sites, now I cannot update my site.

I have tried to use the Trellix web builder, but am unable to access my site's index.htm file.

How can I modify my site's index.htm file?

Thank you!

[#2]

You can no longer edit pages created and uploaded via FTP. You can either leave them as-is and create a new page, or you can have Verizon delete your FTP site and start fresh via the SiteBuilder.

Reposting from britechguy's post here:

To All Who Need Files Deleted From PWS That Were Created Via FTP Transfer:

1. Do call Verizon High Speed Internet Tech Support at 1-800-VERIZON (1-800-837-4966)
2. Expect that the Technical Support Representative may not be familiar with the issue you are calling about, but they may be.  In any case, be polite as this is not their fault.
3. If the representative is not familiar with the issue, do tell them that you already know that this issue must ultimately be resolved by the Operations Support Center and that all you are asking for is that a ticket be created to delete all files from your Verizon PWS.
4. Make sure to state, and ask that they note in the session notes, that you clearly understand that the deleted files are unrecoverable/cannot be restored under any circumstances once they are removed.  I say this because during today's conversations I was told that my previous request was put "on hold" because the prior representative had not specifically covered this information and they had been unable to reach me afterward to confirm that I knew it.
5. Specifically request an e-mail or phone verification that the deletion of the PWS files has been completed.
6. Expect that the deletion will take between 24 to 48 hours to actually occur.
7. Be prepared to call back and make the same request again if it does not occur.

[#3]

Thank you, will do!

[#4]

Regarding:

Reposting from britechguy's post here:

To All Who Need Files Deleted From PWS That Were Created Via FTP Transfer:

1. Do call Verizon High Speed Internet Tech Support at 1-800-VERIZON (1-800-837-4966)
2. Expect that the Technical Support Representative may not be familiar with the issue you are calling about, but they may be.  In any case, be polite as this is not their fault.
3. If the representative is not familiar with the issue, do tell them that you already know that this issue must ultimately be resolved by the Operations Support Center and that all you are asking for is that a ticket be created to delete all files from your Verizon PWS.
4. Make sure to state, and ask that they note in the session notes, that you clearly understand that the deleted files are unrecoverable/cannot be restored under any circumstances once they are removed.  I say this because during today's conversations I was told that my previous request was put "on hold" because the prior representative had not specifically covered this information and they had been unable to reach me afterward to confirm that I knew it.
5. Specifically request an e-mail or phone verification that the deletion of the PWS files has been completed.
6. Expect that the deletion will take between 24 to 48 hours to actually occur.
7. Be prepared to call back and make the same request again if it does not occur.

I have placed 3 calls to the 800 # listed above. In each case, the call has resulted in the following:

1. The Rep cannot open a ticket to for the Operations Support Center

2. The Rep tries to help (all 3 really did), but are unable

3. I am referred to another # to call during regular business hours a) E-Center 866-326-7937 b) VZ "hostway" 866-423-2520 c) I was promised a callback that never came.

Other posts say calling these referral numbers does not work.

Mr/Ms. Verizon Forum Moderator, can you please intervene on my behalf? {edited for privacy}