I tried to cancel a pay service and had to endure a phone representative trying to upsell me on various services for about 20 minutes. I told her politely that I wasn't interested several times. She got rude and told me that Verizon required her to try to sell me these additional services and that I had to listen to her sales pitch. I hung up the phone, so she refused to put through my cancellation, and I got billed another $25 for another month of TV Japan, which I never ordered in the first place.
Today, 3 weeks later, I saw the charge had not been removed from my bill. I spent an hour on the phone with 3 different supervisors. They told me that you HAVE to listen to their sales pitches until they're done, or else they won't process your disconnect order. They wouldn't give me the name of the phone rep who was rude to me, so I could complain. They refused to listen to the recording of the conversation, and they still refuse to give me credit.
Their customer service is THE WORST. Even worse than Time Warner.
