Hi nixiecon,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
wvmama,
We have not heard back from you regarding any additional concerns relating your previous account. Your private support case has been closed. If you require further assistance for any new questions/concerns, we're available around the clock to assist.
Thanks,
Ali Adam
Unfortunately it seems Verizon is sticking to their guns.
I too was told that if I moved, ETF wouldn't be owed. But as we all no, that isn't true.
I've been a FiOS customer for years, I sho
If this is how their policy bids farewell to customers that don't have the Verizon option when they move, I won't be coming back if it's available in the future.
nixiecon,
Due to multiple failed attempts to reach you we will be closing this private support case.
If you need further assistance with Verizon service feel free to send us another post.
Thank you.
^Matthew
Seems the Verizon reps and Verizon aren't on the same page. I was told the same thing when I renewed my 2 yr contract (last month) and am now moving to an area that does not offer Fios. Noone at Verizon seems to have anything to say besides a pre-written statement.
I had no issues with Fios till now and would never recommend them because of this scam.
Hi ridhs68,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
I have the same problem, I am moving to a place without Verizon Fios service and yet they expect me to pay the ETF. This is outrageous. Has anyone had success with the escalation procedure?
Hello shhaider
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
ridhs68, due to multiple failed attempts to reach you we will be closing this private support case.
If you need further assistance with Verizon service feel free to send us another post.
Thank you.
^Matthew
I am having the exact same issue. I live in Manhattan where Fios is not offered fully yet. When i voiced that as my main concern for not wanting to sign up for a two year contract, the sales guy told me the fee would be waived if I moved to a building that didn't offer fios. 1 year later i moved to a new building that didn't offer Fios and I am now being charged a fee. I spent hours on the phone and online with people and no one says that the fee can be waived. I was lied to in order to get me to sign up for a service and no one I have spoken to has said they even know who could waive the charge. To me, it sounds dishonest at best and criminal at worst to sign up people under false pretenses and not even have the ability to waive the charge. I told them i would switch to fios immediately if it was offered in my building but after this there is no way i would sign up again.
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