I also used chat a few days ago to complain the "check availability" web page doesn't recognize any address I enter. I asked the chat person to try it for himself, and the response was he could not do that for some reason (privacy or security, I forgot).
Really, they could not try entering an address (doesn't need to be mine) into their own website to test if the web site is broken. It sounds like an excuse to not do anything.
I was told to call the local office on Monday, which is a long time to wait.
Perhaps they should not be rewarded for ending a support chat quickly, but for doing the right thing.
