General Residential Products and Services

[#1]

if i bought a phone wensday at 8:12 pm  and it was in california  and leaft at 10:42 how long would it take to get to mcminville, tennessee 

[#2]

I just upgraded to FIOS online, install date 11/8/11, California. I am an employee of Verizon...is there a discount? And if so, how can I get adjustment before Install date?

[#3]

I need help with a Verizon LG Env3.

I cant remember my lock code is there anyway I can get into the phone? I dont care if I loose everything in the phone.

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These forums are dedicated to Residential products and services offered by Verizon.

For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you

[#4]

my daughter tried to many patterns on my motorola droid x  and its now locked the phone ...please help me unlock my phone because i do not know the username or password for gmail ? pleaseeee help

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These forums are dedicated to Residential products and services offered by Verizon.

For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you

[#5]

You dont believe how much time I tried to get someone to help me from live chat but never got any.

What I want to do is to ask how I can return My DVR box since they charge me the monthly fee which I was told it is free for the first year when I sign two years contract.

It has been more than four weeks since I first tried. I tried it everyday start from 8:30AM ~ 5:30PM (Pacific time).

There are five options in live chat. (under Fios..)

1. FIOS Tech support

2. FIOS Product Inquire

3. FIOS Billing question

4. Payment arrangement/Final Billing

5. Other

About 80%, there will be someone available if I choose 1.

However, they always told me my issue cannot be solved by them and I have to select #3 (Billing Question)

This is fine and I totally agree.

The thing is, Everytime I choose #3, it always shows " We're sorry but Verizon Live Chat is currently unavailable. We are either experiencing high customer volume or the center is closed for the day. Our Live Chat hours of operation are: Mon - Fri: 8:00 AM - 8:00 PM ET, Sat: 8:00 AM - 5:00 PM ET, Sun: Closed."

Trust me, I tried it about 20 times everyday from 8:30AM~5:30PM.

Always, the same message.

Same result when I choose #5.

There was once I got some one by choosing #2.

However, no surprise, they told me they unable to help me since wrong department.

I can accept they might be always busy for other customers if I just tried it 1, 2 or 3 days due to my bad luck.

But it has been more than 4 weeks and I tried it everyday.

Anyway, maybe there just one person in each department to handle live chat.

In that case, I could accept what I have experienced.

[#6]

Hi s914314

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

[#7]

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s914314 wrote:

You dont believe how much time I tried to get someone to help me from live chat but never got any.

What I want to do is to ask how I can return My DVR box since they charge me the monthly fee which I was told it is free for the first year when I sign two years contract.

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You can initiate an equipment return by clicking here. You can have Verizon ship you a postage-paid box to return the DVR, or you can take the DVR to a local UPS store, and they'll box and ship it for you (you just print the mailing label.)

Alternatively, you can simply take the DVR to a local Verizon FiOS Store.

[#8]

Live chat actually isn't tech support or billing, but sales.

[#9]

That is great to hear!  Good for you I know you are relieved. BarbaraMartin

[#10]

why is my bill always higher  i was told  it would be everymonth $106  why