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Service & Device help
05-08-2012 06:24 PM - edited 05-08-2012 06:26 PM
Just ordered Triple Play package (phone, fios internet, tv). On the verizon.com/whatsnext page, where I can track the progress of my order, there is a link that says: See Offer Details.
I click it, and on the pop-up it says: "By adding at least 1 new FiOS service to complete your triple play or quad play bundle, you'll receive an additional $10 per month credit for 24 months on top of your already low bundle price.*"
In regard to Quad Play plans, I have read a lot of articles saying 1) it doesn't exist, or 2) verizon no longer offers a discount for it.
Despite these posts, I still get the discount pop-up that says I can get it.
The problem is, I don't know how to sign up for the quad play. The representatives on chat don't know anything about it. They just say sign up for One-Bill, but they can't confirm One-Bill will provide me with a discount, and from what I've read, it doesn't. I can't get through on the number the chat reps tell me to call (1-800-Verizon). Tried twice, hung up both times after 1+ hour of waiting on hold. Finally, the reps at Verizon wireless have no idea what I'm talking about and aren't willing to help.
So, now I turn to the community. Anyone have an idea how to sign up for a Quad Play bundle, and how to get the discount?
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