Verizon customer service is SO RUDE!
sok1
Enthusiast - Level 1

I just had the worst customer service experience? What ever happened to service with a smile? I called Verizon customer service to ask about my Triple Play bill and try to get some explanation of why my bill increased by $50 this month. The agent was so rude--I get it that DirecTV and Verizon are two different companies, but the fact is we all make checks out just to Verizon. So if Verizon is going to make their bills incomprehensible, I should be able to call up and get some type of explanation--EVEN IF IT IS JUST TELLING ME THE CHARGES, I WOULD ACCEPT THAT! Regardless, I am a paying customer of Verizon's and shouldn't have to be talked down to like I am some five year old that can't grasp what the high-and-mighty customer service agent is saying. It is so infuriating to not get any answers, and have your TOTALLY REASONABLE questions be refused in such a rude way.

The only thing that is keeping me from canceling this terrible service is the fact that I have a two-year contract with DirecTV. If I ever have such a terrible experience with a Verizon agent again I am going to switch over to some other phone provider and just keep DirecTV with them. 

Re: Verizon customer service is SO RUDE!
oldfashioned
Specialist - Level 2

If you want my advice, just let it go, call back, and speak to someone else.  I agree that it's a pain in the neck and it's an unfortunate reality among many of these corporate giants, not just with Verizon.  Sometimes you have to be persistent when dealing with customer service.  And I agree that it's unfortunate the way so many of these reps at many large corporations are awful in the way they deal with people, especially considering that oftentimes, our own time is limited.  The customer service with my health insurance provider is stinko and you can't even understand the on-line statements which are meant for employees of that company, not for the customers, to understand.

I just consider that Verizon Fios is a very good product and as long as everything is working and I manage to get all of my questions and issues resolved in the end, that's all that really matters to me.  And there are indeed other reps who know how to work with customers much better. 

Also, you can bypass that whole automated system once you verify the phone number you are calling about.  Keep pressing "zero" and you will get to a live person a lot quicker that way.

Good luck.